FAQs

Q: How can I place an order?
A: To place an order, simply browse our collection, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.

Q: What are the shipping options available?
A: We offer standard and expedited shipping options. Shipping rates and delivery times vary based on your location. Please refer to our Shipping Policy for more details.

Q: Are your products cruelty-free?
A: Yes, all our products are cruelty-free. We are committed to providing high-quality, ethically sourced items.

Q: How do I care for my candles?
A: To ensure the best experience, trim the wick before each use and follow the care instructions on the candle care card included in your package. Check out our Candle Care Guide for detailed tips.

Q: What is your return policy?
A: We accept returns within 30 days of purchase for a store credit. Items must be unused and in their original packaging. Visit our Returns page for instructions on how to initiate a return.

Q: Can you tell me more about the founder?
A: Certainly! The Clean Theory was founded by a passionate black female entrepreneur who turned her hobby into a business. Learn more on our About Us page.

Q: How can I contact The Clean Theory?
A: You can reach our friendly customer support team by visiting our Contact Us page. We're here to assist you with any questions or concerns.

Q: How do I subscribe to your newsletter?
A: You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our homepage. Be the first to know about new releases and exclusive offers!

Q: Can I create an account for easier shopping?
A: Absolutely! Click on "My Account" at the top of the page to create an account. This allows for faster checkout and order tracking.