Returns & Exchanges

1. Overview

Thank you for choosing The Clean Theory Candles. If you find yourself unsatisfied with your purchase, we're here to help. This Returns & Exchanges Policy outlines the process for returning or exchanging items purchased from our website https://tctcandle.com/.

2. Eligibility

2.1 Return Eligibility: We gladly accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2.2 Exchange Eligibility: Exchanges are accepted for unused items within 30 days of purchase. The item must be in its original packaging and in the same condition as when you received it.

3. Initiating a Return or Exchange

To initiate a return or exchange, please follow these steps:

3.1 Contact Us: Send an email to tctcandleco@gmail.com with your order number, the item you wish to return or exchange, and the reason for the return.

3.2 Confirmation: Wait for our confirmation email with instructions on how to proceed. Please do not send the item back before receiving confirmation from us.

4. Shipping Your Return or Exchange

4.1 Return Shipping: You are responsible for the return shipping costs. Please use a trackable shipping service to ensure that we receive your returned item.

4.2 Exchange Shipping: For exchanges, we will cover the shipping costs for sending the new item to you.

5. Refunds

5.1 Refund Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed to the original method of payment within 5-7 business days.

5.2 Non-Refundable Items: Certain items are non-refundable, including gift cards and sale items.

6. Exchanges

6.1 Exchange Process: Once your return is received and inspected, we will initiate the exchange process. You will receive the exchanged item within 5-7 business days.

6.2 Out of Stock Items: If the item you wish to exchange is out of stock, we will provide you with store credit or the option to choose an alternative item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at tctcandleco@gmail.com for assistance.

8. Contact Us

If you have any questions about our Returns & Exchanges Policy, please contact us at tctcandleco@gmail.com.