Returns

 

1. Overview

Thank you for choosing The Clean Theory Candles. If you find yourself unsatisfied with your purchase, we're here to help. This Returns & Exchanges Policy outlines the process for returning or exchanging items purchased from our website https://tctcandle.com/.

2. Eligibility

Return Eligibility: We gladly accept returns for a store credit within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

3. Initiating a Return

To initiate a return, please follow these steps:

3.1 Contact Us: Send an email to tctcandleco@gmail.com with your order number, the item you wish to return, and the reason for the return.

3.2 Confirmation: Wait for our confirmation email with instructions on how to proceed. Please do not send the item back before receiving confirmation from us.

4. Shipping Your Return

Return Shipping: You are responsible for the return shipping costs. Please use a trackable shipping service to ensure that we receive your returned item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at tctcandleco@gmail.com for assistance.

6. Contact Us

If you have any questions about our Returns & Exchanges Policy, please contact us at tctcandleco@gmail.com.