Shipping

1. Order Processing Time

Orders placed on https://tctcandle.com/ will be processed within 3-5 business days then mailed the following Monday. Please allow additional processing time during peak seasons or promotional periods.

2. Shipping Rates

2.1 Domestic Shipping: We offer domestic shipping within the United States. Shipping rates are calculated based on the weight and destination of the order. You can view the shipping cost during the checkout process.

3. Shipping Methods

3.1 Standard Shipping: Our standard shipping option typically takes 5-7 business days for delivery after complete processing. Please note that delivery times may vary based on your location.

3.2 Expedited Shipping: Expedited shipping options are available for faster delivery. You can select the expedited shipping option during the checkout process for an additional fee.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your order by clicking on the provided tracking link.

5. Shipping Delays

5.1 External Factors: The Clean Theory Candles is not responsible for shipping delays caused by external factors, including but not limited to weather conditions, natural disasters, or carrier-related issues.

5.2 Holiday Seasons: During peak seasons, such as holidays, shipping carriers may experience delays. We recommend placing your order well in advance to ensure timely delivery.

6. Missing or Lost Packages

In the rare event that your package goes missing or is lost in transit, please contact us at tctcandleco@gmail.com immediately. We will work with the shipping carrier to resolve the issue.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete when placing an order. The Clean Theory Candles is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Contact Us

If you have any questions or concerns regarding our Shipping Policy, including international shipping inquiries, please contact us at customer-tctcandleco@gmail.com.